Shipping & Returns

Delivery policy

Subject to stock availability and receipt of payment, requests will be processed and delivered within 4 - 8 days with the use of our preferred courier company. For very remote areas not serviced by standard couriers delivery could take an extra day.

Our products are shipped to your door saving you the fuss and hassle of standing in Post Office Ques.

A standard charge of R115.00 is applied to all orders. All bikes have a surcharge of R3500 for door to door delivery.

Back Order: Should a product not be available for immediate delivery, it can take 6-8 weeks for delivery, however you will be notified via email.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to mandy@southafricabike.com

Returns / Refund Policy

Products may not be returned unless the incorrect product has been supplied by the Provider or the product is damaged or faulty. If the wrong product has been supplied, or if the product is faulty or damaged, the Provider will exchange it on condition that the customer returns the products within five days of receipt. In such an instance, the Provider will make a reasonable effort to exchange the product upon receipt of the returned products, but if replacement is not possible, the Provider will refund the purchase price including delivery cost upon receipt of the returned products.

Export restriction

The offering on this website is available to South African clients and delivery addresses only, unless special arrangement is made before placing an order.